Privacy Policy

Last updated 6 November 2026

Dolphin: Padel is made by PaloAI Inc. ("we", "us"). This policy explains what the app collects, why, who handles it, what other players can see, and how to turn things off or delete them.

The app has no ads, and we don't track you across other companies' apps or websites.

What we collect

• Sign-in details: what Sign in with Apple or Sign in with Google shares with us. That's a user ID, your email address if it's verified (Apple may give us a private relay address instead), and your name if it's shared.
• Phone number: only if you sign in with your phone, where that option is offered. It becomes the ID for your account.
• Profile: the display name you choose and the playing level you pick when you sign up.
• Your player: the options you pick when you build your player: body type, skin tone, hair and kit. We keep them on our servers so other players can see your player.
• Learning progress: your XP, streaks, lesson and concept progress and settings, so they follow your account.
• Leagues and friends: your league, your weekly results, your friends, the friend requests you send and receive, and your invite code.
• Reports and blocks: when you report a player, we receive the reason you picked, where in the app you were, when you sent it, the name you saw and, where the app has it, which player it was. We know the report came from you. When you block a player, we keep your list of blocked players with your account, so it follows you to a new phone.
• Connection details: our servers see your IP address when the app connects. We use it for security and to limit abuse.
• App usage: what you do in the app, such as screens opened, puzzles started and answered, how long you took to answer, lessons, drills, matches, shares and settings changed. This comes with your app version and basic device details such as model and operating system, and an approximate location worked out from your IP address. We also keep your sign-in method, level, XP and streak with it.
• Error reports: what went wrong when the app hits a problem.
• Session replays: when replay is switched on, a reconstruction of your screen as you use the app. Text you type is hidden, and so are players' names, invite codes and your phone number on the code screen. Your profile photo is replaced by an empty box. The 3D court isn't recorded, and replay stops during a match. Anything else on screen can appear in a replay.

Turning off app usage, error reports and replays

These are on when you first open the app. To turn them off, go to Profile, open Settings and switch off Share app usage. They then stop on that device, and they stay off until you switch them back on. The setting belongs to the device, not your account, so reinstalling the app or using another device turns them on again.

Turning them off doesn't remove what was already collected. See "How long we keep it" and "Deleting your data".

App usage, error reports and session replays go to PostHog. Before you sign in they're linked to a random ID, and after that to your app user ID. We set up app usage and error reports to leave out your email address, phone number and name.

What other players can see

• Leaderboards: your display name and your XP appear on the leaderboards, for any signed-in player to see.
• Leagues: each week you're placed in a group of players. They can see your name, your player and your XP for the week. Your XP decides whether you move up or down a league.
• Friends: other signed-in players can find you by your display name and send you a friend request. Your friends can see your name, your player, your league and your XP for the week.

Players you block leave your friends, show to you as "Blocked player" on leaderboards and in leagues, and you can't find each other in search or send each other requests. They aren't told that you blocked them, and they never see that you reported them.

Other players don't see your email address, phone number or playing level through these features. Choose a display name you're happy for others to see. You can change it in Settings. There's no setting to hide from the leaderboards, leagues or search. To leave them, delete your account.

Video clips and YouTube

Some clips are files inside the app, and playing them sends nothing to anyone. Other clips play in YouTube's embedded player, on a page loaded from our server. Dolphin: Padel uses YouTube API Services to do this.

When a YouTube clip plays, YouTube and Google receive information from your device, such as your IP address, and they and others may store or read information on your device, such as cookies. They use it under their own rules, not this policy. See the Google Privacy Policy. We don't ask you to sign in to YouTube or Google to watch a clip, and we don't get your YouTube account details. The link to a full video opens YouTube itself.

Sharing and invites

When you tap a share button, the app makes a picture on your phone and hands it to your phone's share sheet. It goes only where you choose to send it. The pictures don't show your name.

A link sent with a card or an invite can carry your invite code. Anyone who opens that link in the app and signs in becomes your friend straight away, without a request. Only send it to people you're happy to have as friends. You can remove a friend at any time.

What stays on your device

• Your profile photo: it's kept on your phone and isn't saved to your account or shown to other players.
• Your puzzle attempt history: the detailed log stays on your device and isn't part of your synced progress. If app usage is on, each answer is also sent as a usage event, as described above.
• Reports you haven't sent yet: if you report a player while you're offline, the report waits on your device and is sent the next time the app can reach us. Your phone also keeps a copy of your blocked players, so they stay hidden while you're offline.
• Reminders: your phone schedules them. No server sends them.
• Widgets: they read a small summary kept on your phone, with your sign-in state, streak, freezes, XP and goal.
• Sign-in: your phone keeps the session details that keep you signed in.

The app only asks for your camera and photo library when you choose to add a profile photo. Removing the app from your phone clears what it stored there.

How we use it

We use this data to sign you in, save and sync your progress, run the leaderboards, leagues and friends, read and act on reports about players (for example by resetting an offensive name), keep the service secure, fix problems and work out how to improve the app. We don't sell it, and we don't use it for advertising.

Who handles it

• Render runs our servers, and PlanetScale runs our database. Together they hold your account, progress, leaderboards, leagues, friends, reports and blocks.
• Email: when a report arrives, we may email our moderators to say so. The email holds the reason, where it was sent from and the name that was reported, never your name or contact details. We send these emails with Resend.
• PostHog handles app usage, error reports and session replays for us.
• Apple handles Sign in with Apple, and TestFlight and App Store distribution, including any crash reports and feedback you choose to send.
• Google handles Sign in with Google.
• YouTube, part of Google, plays the clips that aren't inside the app.
• Amazon Web Services sends the text message with your code if you sign in with your phone.

Each of these providers is required to protect your data to at least the standard in this policy.

We may also share data if the law requires it, or to protect people or the service.

Where it's processed

Your data may be processed in the United States and in other countries where we and our providers operate. Those places may have different data protection laws from where you live.

How long we keep it

• Account, profile, progress, leaderboards, leagues, friends and blocks: until you delete your account.
• Reports: kept after they're dealt with, so we can spot a player who keeps causing problems. Closed reports are kept for up to 2 years.
• Sign-in sessions: a session ends when you sign out, or 30 days after it was last used.
• Text message codes: kept in scrambled form with your phone number for one day.
• Rate limit records: these use a scrambled form of your phone number or IP address, and last no longer than a day or so.
• App usage, error reports and session replays: session replays are kept for 30 days, and app usage and error reports for up to 7 years, or until you delete your account.
• Server logs: up to 30 days.

Deleting your data

Go to Profile, open Settings and tap Delete account. If you signed in with Apple, Apple asks you to confirm so we can also end the app's access to your Apple ID. You need to be online, and deleting can't be undone.

This permanently removes your account, your synced progress, your player, your friends, your blocked players and your place on the leaderboards and in leagues. Reports you made, or that were made about you, stay for our moderators but are no longer linked to your account. They keep the reason, the time and the name as it was seen. Other players' phones may show a saved copy of a board until it next refreshes.

Deleting your account doesn't automatically remove app usage, error reports or session replays held by PostHog. They stay linked to an app user ID that no longer exists until the period above ends. To ask us to remove them sooner, contact us.

Your choices and rights

You can change your display name in Settings, remove friends, turn off Share app usage and delete your account in the app. Depending on where you live, you may also have the right to ask for a copy of your data, to correct it, to have it deleted, or to object to how we use it. To ask, contact us.

Children

Dolphin: Padel isn't aimed at children under 13, and we don't knowingly collect their data. If you think a child under 13 has an account, contact us and we'll delete it.

Changes

We may update this policy. The date above shows the latest version.

Contact us

PaloAI Inc., [email protected]. Our Terms also apply when you use the app.